Returns & Refunds
For any undamaged product, simply return it with its included accessories and packaging within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
Once your order is placed, it takes 1-3 days for processing and packaging. Shipping and handling is done through USPS and takes 3-5 days for arrival with shipping confirmation sent to you.
(Minimum purchase of $100) All orders must be prepaid via Paypal or CC, (Visa, Mastercard, Discover, AMEX). Established customers are able to set NET 30 terms after 90 days of opening a wholesale account. All wholesale orders can be submitted via email (firstname.lastname@example.org), or phone (843-492-1187). An order form and inventory log can be requested anytime via email, or phone; and emailed, mailed, or faxed to business or home.
DS Designs prides itself by offering quality merchandise at set wholesale prices between $3.00-$5.00. That is a 15% discount for retailers from the MSRP for all products (manufacturer suggested retail price). DS Designs will cover the cost of shipping on all orders $300 or less, as well as the cost of postal insurance for all shipments that need it.
Returns should be sent within 14 days of delivery date with return invoice and reasons. Shipping cost will be charged.
Orders less than $500 will be shipped within 3-5 business days, orders $500 or more will be shipped within 7 business days. Shipping confirmation will be sent via email.
Shipping is done via USPS or UPS Ground Service; if Express shipping is needed it will be an additional $50 to prepaid orders. Please allow 10-15 days for delivery from the time the order was placed to arrival time, unless Express shipping was confirmed.
COVID-19 Shipping Update (03/12/2021): Please note that due to the Covid-19 crisis, shipping processes are still slightly delayed 1-3 business days across the board. We will continue to keep you updated and informed of shipments.